All cameras gone on WYZE app - RedFlagDeals.com Forums (2024)

nevermind...they r having issue

2/16/2024 6:31 AM PT - We are currently receiving reports of offline devices and login difficulties. We are currently looking into the issue and will have an update as soon as we have more information. Thank you for your patience.

Original Post by @loki:

Fellow Wyze users: your volunteer Moderator and Maven teams are aware of a service outage that is affecting some users and devices. We are in the process of alerting Wyze staff to get an update. Please stand by and look for an update soon.

Our advise is to not attempt to delete or reinstall the app or Wyze devices at this time. That is not likely to resolve the issue and will probably result in additional steps needed after the outage is resolved.

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I was able to get 3 of the 4 cameras working. One still was giving me problems.

For those who are still having issues, I was able to get that camera working by doing the following:

- remove camera from the app
- turn off camera
- remove memory card (you can copy the data to your computer or format it to remove any config files and logs on it)
- power on camera
- when the camera is back up after a couple of min, hold the setup button for about 30 seconds or until you hear the camera click to reboot
- wait a couple of min
- click add device on the app and follow the prompts to setup the new camera
- press the setup button till you hear the words "ready to connect"
- on the app, enter in the WIFI info (2.4 Ghz only) and scan the QA code. Note, keep the code about 4 inches away from the camera in a bright room. Sometimes you might need to turn your phone so that the QA code is upside down.

Once the camera is back online, I would turn the camera off, insert the memory card, and power the camera on. You can also format the memory card from the Wyze app.

Hope that helps.

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https://www.theverge.com/2024/2/16/2407 ... eds-glitch Yikes...

"Wyze Friends,

On Friday morning, we had a service outage that led to a security incident. Your account and over 99.75% of all Wyze accounts were not affected by the security event, but we wanted to make you aware of the incident and let you know what we are doing to make sure it doesn't happen again.

The outage originated from our partner AWS and took down Wyze devices for several hours early Friday morning. If you tried to view live cameras or Events during that time, you likely weren’t able to. We’re very sorry for the frustration and confusion this caused.

As we worked to bring cameras back online, we experienced a security issue. Some users reported seeing the wrong thumbnails and Event Videos in their Events tab. We immediately removed access to the Events tab and started an investigation.

We can now confirm that as cameras were coming back online, about 13,000 Wyze users received thumbnails from cameras that were not their own and 1,504 users tapped on them. Most taps enlarged the thumbnail, but in some cases an Event Video was able to be viewed. All affected users have been notified. Your account was not one of the accounts affected.

The incident was caused by a third-party caching client library that was recently integrated into our system. This client library received unprecedented load conditions caused by devices coming back online all at once. As a result of increased demand, it mixed up device ID and user ID mapping and connected some data to incorrect accounts.

To make sure this doesn't happen again, we have added a new layer of verification before users are connected to Event Videos. We have also modified our system to bypass caching for checks on user-device relationships until we identify new client libraries that are thoroughly stress tested for extreme events like we experienced on Friday.

We know this is very disappointing news. It does not reflect our commitment to protect customers or mirror the other investments and actions we have taken in recent years to make security a top priority at Wyze. We built a security team, implemented multiple processes, created new dashboards, maintained a bug bounty program, and were undergoing multiple 3rd party audits and penetration testing when this event occurred.

We must do more and be better, and we will. We are so sorry for this incident and are dedicated to rebuilding your trust.

If you have questions about your account, please visit support.wyze.com.

Wyze Team"

Totally unacceptable. Tsk tsk.

https://www.bleepingcomputer.com/news/s ... her-homes/